Refund policy

At Fallentimber Meadery, we strive to provide you with exceptional products and service. Your satisfaction is our priority. Please review our return policy below:

All Sales Are Final: We stand by the quality of our products and all sales are considered final, except in the case of event cancellations.
Event Cancellations: In the unfortunate event that we must cancel an event, such as a tasting or special gathering, customers will be entitled to a full refund of any tickets or purchases made related to that event. We will promptly notify affected customers and process refunds accordingly.
Damaged or Defective Items: While we take every precaution to ensure your order arrives in perfect condition, if you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will work with you to arrange a replacement or refund.
Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns you may have regarding your purchase. Please don't hesitate to reach out to us via email at info@fallentimbermeadery.ca or through our contact form on the website.
Cancellation Policy: Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before confirming.
Exchanges: We do not offer exchanges for products unless they are damaged or defective upon receipt.
Refund Processing: Refunds will be processed using the original payment method. Please allow up to 5-7 business days for the refund to reflect in your account.

By making a purchase with Fallentimber Meadery, you agree to abide by the terms and conditions outlined in this return policy.

Thank you for choosing Fallentimber Meadery for your mead and honey needs. We appreciate your support and understanding.